Terms of Service

1. Who We Are and Acceptance of Terms

Ornymo is based in Toronto,Canada ("Ornymo", "we", "us"). You can reach us at team@ornymo.com. By accessing or using our service, you agree to these Terms of Service. If you do not agree with any part of these terms, you should not use the platform. If you use Ornymo on behalf of a business, you confirm that you have the authority to bind that business to these terms.

2. Definitions

"Customer" means the person or business that holds an Ornymo account. "Visitor" means anyone who chats with the widget on a Customer's website. "Content" means the FAQs, website information, and other material a Customer uploads or connects. "Outputs" means the answers the widget generates from that Content.

3. What the Service Does

Ornymo helps businesses automate customer support through AI-powered widgets. We provide tools to upload FAQs, embed support widgets, and handle common queries automatically. When the widget cannot answer a question with confidence, it forwards the question to the Customer by email. We do not guarantee specific outcomes or performance improvements.

4. Eligibility

Ornymo is a business service. You must be at least 18 years old, or the age of majority where you live, and you must be using the service for business purposes. The service is not intended for personal or household use.

5. Your Responsibilities

You are responsible for the accuracy of the information you provide and upload. You agree not to submit harmful, illegal, or misleading content, and to comply with all applicable laws in your region. You must have the right to upload your Content, and you must not upload sensitive personal data (such as health, financial account, or government ID information) unless we have agreed to it in writing.

6. AI-Generated Answers

Ornymo uses artificial intelligence, including models from Google (such as Gemma and Gemini), to produce answers. We use a verification step and a human fallback to reduce errors, but AI answers can still be wrong, incomplete, or out of date, and we do not promise that Outputs are always accurate. You are responsible for reviewing your FAQs, monitoring how the widget performs on your site, and keeping your Content up to date. The widget is not a substitute for professional medical, legal, or financial advice, and you must not rely on it for high-stakes decisions.

You must tell your Visitors that they are chatting with an AI assistant. The widget displays an AI notice by default, and you must not remove or hide it where the law requires it.

7. Acceptable Use

You agree not to use the service to send spam, scrape or copy the service, reverse engineer it, resell it without our permission, bypass plan limits, impersonate others, run abusive automated traffic, or break the law. We may apply limits, block traffic, or suspend accounts that do.

8. Accounts and Access

Accounts belong to the Customer. Each login is personal and non-transferable, and you are responsible for keeping login details secure and for everything done under your account. If a business needs several people to use one account, the account holder is responsible for those people. We may suspend or terminate accounts that violate these terms or are used in a way that harms the service or other users.

9. Plans, Payments and Subscriptions

We offer free and paid plans. Each plan has limits, such as the number of FAQs and monthly messages. When a limit is reached, the widget may stop answering until the next period or until you upgrade, and we will not charge overage fees without telling you first. We may change or end the Free plan.

Paid plans are billed in advance, in U.S. dollars unless stated otherwise, plus any applicable taxes such as VAT or sales tax. They renew automatically each billing period until you cancel. You can cancel at any time from your account, and your plan stays active until the end of the period you have paid for. If a payment fails, we may retry it and, if it still fails, downgrade or suspend the account. We will give at least 30 days' notice before a price change takes effect on your plan.

Refunds: if you are not satisfied, you can cancel next month or email team@ornymo.com. After that, payments are non-refundable except where required by law.

10. Your Content and Intellectual Property

The platform, design, and underlying technology are owned by Ornymo. You retain ownership of your Content and, as between you and us, of the Outputs generated for you. You grant us a limited, non-exclusive, worldwide license to host, process, and use your Content only as needed to provide, secure, and support the service. We do not use your Content or your Visitors' chats to train AI models, and we require our AI providers not to do so. Conversation logs are not stored for your use and are deleted as described in our Privacy Policy. After termination you can export your Content on request for 30 days, after which we may delete it.

11. Data Protection

Our Privacy Policy explains how we handle personal data. For Visitor data processed through the widget, you are the business responsible for it and we act on your behalf. You must tell your Visitors how their data is used and have a lawful basis to use it. We offer a data processing agreement on request at team@ornymo.com, and we keep a list of the service providers we use to deliver Ornymo.

12. Availability, Security and Support

We use reasonable measures to protect the service and your Content and to keep Content confidential. We aim for high availability but do not guarantee uninterrupted service, and we may carry out maintenance. Support is available by email at team@ornymo.com and we aim to reply within 2 business days. Paid plans receive priority in the support queue.

13. Third-Party Services

Ornymo relies on third-party providers for AI models, hosting, payments, and email. We are not responsible for outages, changes, or errors on their side, although we will work to limit the effect on you.

14. Warranty Disclaimer and Limitation of Liability

The service is provided "as is" and "as available," and, to the extent the law allows, we disclaim all warranties, including fitness for a particular purpose and accuracy of Outputs. To the fullest extent permitted by law, we are not liable for indirect, incidental, or consequential damages, including lost business, lost data, or missed opportunities, and our total liability for any claim is limited to the fees you paid us in the 12 months before the claim arose. Nothing in these terms limits liability that cannot be limited by law, such as fraud, personal injury, or gross negligence where the law does not allow a limit.

15. Indemnification

You agree to cover claims, losses, and costs that arise from your Content, from your misuse of the service, or from your breach of these terms, including claims from your Visitors about answers based on information you provided.

16. Termination

You may stop using Ornymo and close your account at any time. We may suspend or terminate your access if you violate these terms or misuse the service, and we may close Free accounts that have been inactive for 12 months after notice. After termination, we handle your data as described in section 10 and our Privacy Policy. Sections on intellectual property, liability, indemnification, and governing law continue to apply after termination.

17. Feedback and Publicity

If you send us suggestions, we may use them freely without owing you anything. We will only use your name, logo, or testimonial to promote Ornymo with your permission.

18. Early-Stage Service

Ornymo is an early-stage product. Some features are experimental or still being built, and may change or be removed.

19. Changes to These Terms

We may update these terms from time to time. For material changes we will notify you by email or in your account at least 14 days before they take effect. If you do not agree, you can cancel before the change applies; continuing to use the service afterwards means you accept the new terms.

20. Governing Law and General Terms

These terms are governed by the laws of Toronto, and disputes will be handled by the courts of Toronto, except where the law of your location requires otherwise. These terms are written in English. They are the entire agreement between you and us about the service. If part of them is found unenforceable, the rest still applies. Our failure to enforce a term is not a waiver. You may not assign these terms without our consent; we may assign them, including in a sale of the business. We are not responsible for delays caused by events outside our reasonable control. Notices to you may be sent to your account email, and notices to us go to team@ornymo.com. These terms create no rights for third parties.

21. Contact

Questions about these terms:team@ornymo.com.